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The state of e-commerce delivery

Recorded
May 7, 2025
May
, 
2025
2pm ET
Virtual event on-demand
Virtual event
Register for free

The state of e-commerce delivery

Recorded
May 7, 2025
2pm ET
Virtual event
Register for free

To meet online shoppers’ evolving expectations, e-commerce retailers must develop and execute effective delivery and return strategies — or risk falling behind market leaders. This live virtual event hosted by Supply Chain Dive and Retail Dive will dig into ways retailers are elevating their approach in the “last mile” of the delivery process.

In three sessions, we will explore consumers’ fast-changing delivery preferences, the latest trends on product returns and strategies to improve last-mile efficiency and reliability. You’ll hear retail and supply chain experts discuss their insights with our team of journalists.

Who should attend?

  • Retail executives involved in e-commerce delivery, returns or omnichannel strategy and operations
  • Supply chain managers responsible for setting, implementing or assessing delivery strategies
  • Last-mile delivery executives serving retailers

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Agenda

This event will feature three panels featuring Dive journalists and leading experts and companies involved in e-commerce delivery. Topics we'll cover include meeting consumers' delivery needs, limiting last-mile costs and optimizing the returns process. Specific times for each session to be announced.

Sessions

Session 1 Exploring consumer delivery trends What are online shoppers looking for in terms of delivery speed, cost and sustainability? This session will dive into shifting preferences and how retailers are adapting to meet the needs of today's consumer. Sponsored Session Optimizing for Both Speed and Efficiency Retailers face increased competition in the last mile, with same-day delivery becoming more and more important for earning customer loyalty and market share. While same-day delivery provides benefits like higher satisfaction and sales, it also presents logistics challenges that have required businesses to choose between speed or efficiency. In this presentation, Roadie's Head of Partnerships & Sales will demonstrate a new solution that allows companies to deliver within hours without the traditional costs and challenges of doing so by enabling later cut-offs, simplified pickups, real-time visibility, and multiple delivery attempts. Presented by Roadie Sponsored Session Exposing the Hidden Shipping Costs of 2025 (and How to Fix Them) Shipping costs are rising—and not always in the ways you'd expect. In this candid fireside chat, Lori Boyer from EasyPost sits down with Tim Ranagan to dig into the sneaky ways retailers are losing money on delivery in 2025. From bad address data to missed rate opportunities, these hidden costs can quietly eat away at your margins. The good news? There are smart, simple fixes that can make a big difference. Tune in for a down-to-earth conversation packed with practical tips, real-world examples, and a few laughs along the way. Presented by EasyPost Session 2 Improving delivery efficiency and execution Shipping costs are climbing as e-commerce demand grows. Industry leaders will talk about how retailers can minimize the impact of carrier price hikes on their bottom lines while ensuring on-time delivery needs are met. Sponsored Session Advancing E-Commerce Delivery with Quantum Optimization As consumer expectations rise, so do the complexities of last-mile logistics, inventory management, and delivery scheduling. D-Wave's quantum technology is built to tackle these real-world optimization challenges. By leveraging quantum-powered solutions, retailers and logistic providers can potentially optimize routes, reduce costs, and improve fulfillment - meeting customer demands with agility. D-Wave is the first quantum computing vendor with demonstrated customer success in production - join us to see how quantum is delivering real business results today. Presented by D-Wave Sponsored Session The Last Mile Showdown: Balancing Cost Pressure and Customer Expectations Join Nate Skiver, Founder of LPF Spend Management, and Sarah Barnes-Humphrey, Host of the Let's Talk Supply Chain podcast for a practical discussion on last mile delivery facilitated by Cody DeArmond, VP with ShipStation API. According to our April survey, 75% of consumers worry about rising costs-but 69% say they'll still switch brands for better delivery. At the same time, fulfillment costs have become the top concern for merchants. In this session, you'll get practical strategies to cut costs, retain customers, and use last mile delivery as a competitive edge. Presented by ShipStation API Session 3 Crafting stronger returns processes Retailers continue to tweak their product returns processes and policies as they grapple with various reverse logistics hurdles. In this panel session, experts will discuss how companies can minimize returns costs without compromising the customer experience.

Questions

If you have questions about registration, if you’re interested in speaking, or have any other questions, contact us at [email protected].

Speakers

Scott Ashbaugh // Chief Commercial Officer, Americas // DHL eCommerce
Michael Brown // Partner // Kearney
Eric Haynor // COO // Purple
Devadas Pattathil // CEO and Co-founder // OnePint.ai
Cathy Roberson // Research Manager // Reverse Logistics Association
Andrew Sutton // Sr. Director of Fulfillment // Dr. Squatch
Remington Tonar // Co-Founder and Chief Growth Officer // Cart.com
Matt Walker // Dir, Global Transportation and Delivery // Wayfair
Max Garland // Senior Reporter // Supply Chain Dive
Kaarin Moore // Senior Editor // Retail Dive
Philip Neuffer // Senior Editor // Supply Chain Dive
Valerie Metzker // {{ Presented by Roadie }} // Head of Partnerships & Sales // Roadie
Lori Boyer // {{ Presented by EasyPost }} // Head of Content Marketing // EasyPost
Tim Ranagan // {{ Presented by EasyPost }} // Marketing Director // EasyPost
Jason Gautereaux // {{ Presented by D-Wave }} // Head of Retail & Logistics, Americas // D-Wave
Catherine Potts // {{ Presented by D-Wave }} // Staff Technical Advisor // D-Wave
Sarah Barnes-Humphrey // {{ Presented by ShipStation }} //Host // Let's Talk Supply Chain
Cody DeArmond // {{ Presented by ShipStation }} // VP Sales // Auctane
Nate Skiver // {{ Presented by ShipStation }} // Founder // LPF Spend Management

About our newsroom

Supply Chain Dive and Retail Dive provide in-depth journalism and insight into the most impactful news and trends shaping their industries, covering topics such as logistics, operations, direct-to-consumer, technology and regulations.

Supply Chain Dive and Retail Dive are leading publications operated by Informa TechTarget. Our business journalists spark ideas and shape agendas for 16 million decision makers in 20+ competitive industries.